Contact Us

We value your opinion

The Elders group is committed to providing a high level of personal service and a range of quality products that meet your requirements. If our products and services do not meet your expectations, or if you have a suggestion or compliment we want to hear from you. Your feedback is very important to us. It helps us understand your needs and to do things better. We will also ensure your feedback is made known to management.

There are several ways you can contact us:

• Talk with our branch staff or your insurance representative. You can speak to one of our branch staff or insurance representatives - they are able to assist you in the first instance.
• Phone the Customer Relations Hotline. The Customer Relations Hotline can be contacted between 9am and 5pm (CST) weekdays (excluding public holidays) on 1300 307 941.
• For Insurance Complaints/Disputes. The Customer Dispute Resolution Manager can be contacted between 9am and 5pm (CST) weekdays (excluding public holidays) on 1300 477 059.
• Write to Elders Customer Relations. You can write to us or complete a Reply Paid form, available at our branches. You can leave either the form or your letter at your local branch or with your insurance representative or post it to us at: Elders Customer Relations - 1471 Reply Paid 551 Adelaide SA 5001.
• Send an e-mail. You can e-mail our Customer Relations Officer via our Feedback form.
  Click here to go straight to our Contact form.

Responding

Our aim is to provide a prompt response to your feedback. We will let you know that we have received your feedback and that it has been passed on to the relevant personnel.

If one of our employees has exceeded your expectations, we will make sure your feedback is passed on to the employee and their manager.

When you have a suggestion, we will ensure management and the relevant departments are advised.

If you have a concern we will address it as quickly as possible. We will attempt to respond to your concern when first contacted, however sometimes it may take a little longer. Should this happen, we will keep you informed of our progress. You can expect to hear from us within three working days to let you know we have received your concern and are investigating.

Going a step further

If you have raised a concern about a financial service provided by Elders but do not feel it has been resolved to your satisfaction, call or write to us and we will review the situation. The next step is that you may be able to raise your concern with an External Dispute Resolution Scheme.

Contact details are provided below:

Contact Form